Service Lines

Automobile

We offer both claim adjusting and appraisal services through our Auto claims department. Our appraisal unit, JADA, is well-equipped to handle all aspects of physical damage appraising throughout the Hawaiian Island chain for automobiles, motorcycles, heavy equipment, trucks and boats. Our licensed, ICAR appraisers offer fast response times, contacting the owner within 24 hours of assignment date and completing itemized appraisals within 48-72 hours from inspection date.

We believe in a pro-active approach to service our customers during unexpected and catastrophic situations. Our partnership with multiple CAT partners allows us to provide turnkey catastrophe claim administration and handling during the time of a catastrophic event.

John Mullen & Co has the largest property staff in the State of Hawaii with resident property adjusters on Maui (Makawao), the Big Island (Hilo & Kona), Kauai (Kapaa), and Oahu. We can handle first and third-party property losses for both personal and commercial property lines, and for pre-risk assessment, construction and business interruption, for example.

Hawaii’s mandated Temporary Disability Insurance provides short-term disability coverage for individuals with non-work related illnesses or injuries. JMCO represents a number of insurance carriers as their full-service TDI representative. Adjusters ensure prompt determination of coverage, eligibility and benefit entitlement. Our investigation rules out duplication of benefit entitlement such as Workers’ Compensation benefits. In the event TDI benefits are paid, we will ensure that the client’s subrogation rights are protected.

We provide services for Workers’ Compensation administration for insurance carriers, captives, self-insured entities, governmental agency accounts and third-party administrators.



We also offer Telephonic Nurse Case Management to provide a more cost-effective approach to medical management for Workers' Compensation claims.