Company Directory of Our Multi-Line Adjusting Firm Team in Honolulu, HI
After over 60 years of being a family-owned business, John Mullen and Company was acquired by long-term client, DB Insurance, in April 2021. Recognizing the strength of the existing JMCO business model, DB Insurance agreed that JMCO should remain a fully independent TPA. We still run our multi-line adjusting firm in Honolulu, HI according to the principals established by our Founders’ John and Margaret Mullen many years ago. We believe that our staff build and retain the good reputation of our company. In return, our employees' welfare and security is one of our primary business goals. We are sincerely proud of our staff.
Our Mission
John Mullen & Co has adopted Kina’ole as our daily mission — the Hawaiian word for “doing the right thing, in the right way, at the right time, for the right reason, the first time.” Another word — Aloha — captures the company values, and John Mullen & Co's employees embrace the “aloha spirit” in all of their day-to-day activities with each other — and with our customers.
Executive Team
Jong Sun Park – CEO
Cyndy Knudson – VP, CFO & Director of IT
Pat Nii – VP & Chief Marketing Officer
Mike Patrouch –VP of Claims Operations
Laurie Hagedorn – Assistant VP & HR Director
Worker's Comp
Pat Nii - VP & Chief Marketing Officer
Stephen Nakao - Senior WC Claims Advisor
Andrea Danielson - Supervisor
Property, Casualty, and Marine
Mike Patrouch - VP of Claims Operations
Kevin Brody - Assistant Manager, Casualty
Chris Procopio - Assistant Manager, Property
Toby Trantham - JADA Supervisor
Operations/Information Systems/Finance
Cyndy Knudson - Vice President, CFO and Director of IT
Customer Service Department & TDI
Arlene Laufasa - TDI Supervisor
Eric Bolosan - Assistant Manager, Customer Service and Innovation
