Company Directory

Company Directory of Our Multi-Line Adjusting Firm Team in Honolulu, HI

John Mullen & Co

After over 60 years of being a family-owned business, John Mullen and Company was acquired by long-term client, DB Insurance, in April 2021. Recognizing the strength of the existing JMCO business model, DB Insurance agreed that JMCO should remain a fully independent TPA. We still run our multi-line adjusting firm in Honolulu, HI according to the principals established by our Founders’ John and Margaret Mullen many years ago. We believe that our staff build and retain the good reputation of our company. In return, our employees' welfare and security is one of our primary business goals. We are sincerely proud of our staff.

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Our Mission


John Mullen & Co has adopted Kina’ole as our daily mission — the Hawaiian word for “doing the right thing, in the right way, at the right time, for the right reason, the first time.” Another word — Aloha — captures the company values, and John Mullen & Co's employees embrace the “aloha spirit” in all of their day-to-day activities with each other — and with our customers. 

Executive Team


Terry Mullen – Senior Business Consultant

Sara Mullen – CEO & President

Cyndy Knudson – Vice President, CFO and Director of IT

Pat Nii – VP & Chief Marketing Officer

Laurie Hagedorn – Assistant Vice President and Director of Human Resources

Mike Patrouch –VP of Claims Operations

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Worker's Comp


Pat Nii - VP & Chief Marketing Officer

Stephen Nakao - Senior WC Claims Advisor

Andrea Danielson - Supervisor


Property, Casualty, and Marine


Mike Patrouch - VP of Claims Operations

Kevin Brody - Assistant Manager, Casualty

Toby Trantham - JADA Supervisor

Chris Procopio - Supervisor

Operations/Information Systems/Finance


Cyndy Knudson - Vice President, CFO and Director of IT

Customer Service Department & TDI


Arlene Laufasa - TDI Supervisor

Eric Bolosan - Assistant Manager, Customer Service and Innovation

phone

Call (808) 531-9733 for more details on our multi-line adjusting firm's services.

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