MIDWEEK: BUSINESS // ROUNDTABLE

Claims Adjusting Specialists

Posted on December 17, 2014 by MidWeek Staff
By Terry Mullen
President & CEO of John Mullen & Company

Many people take the task of claims adjusting for granted. It is what we do here at John Mullen & Company. We are an independent adjusting firm comprised of professional licensed adjusters and other claims associates who handle thousands of claims per year for some of the most prominent companies in Hawaii and on the Mainland. As a multi-line claims firm, we handle residential and commercial property claims, auto accidents, workers' comp, TDI and other,more complicated types of claims—even medical malpractice.We do not sell insurance. Claims are our specialty, and we believe we attempt to do business with aloha/pono in all aspects of our company.

I am very proud to announce that we celebrate a milestone this year: 55 years of doing business in Hawaii.We started the same year Hawaii became a state. The founders of this company, my parents, John and Margaret Mullen, have left a legacy and contributed to the history of these islands — working with many businesses, organizations and people over the years. I wish that they could be here today to join me in toasting our employees, the many people we have done business with and the people of Hawaii, whom they loved. We love this state and its people,and look forward to our centennial celebration.

This year, John Mullen & Company celebrates 55 years of business in Hawaii

A company is made by the employees.We now have 78 dedicated employees, and it is because of them that we have been able to maintain a successful business for 55 years. Our company has to be always ready "on a dime" to act, and get into the field, if necessary, as we just experienced with Hurricane Iselle. It takes a lot of preparation.

We always have made sure that we are active in community service, which is very important to me and all of the employees. Helping in the community — whether it is involvement with Hawaii Foodbank, Lokahi Giving Project, working at the homeless shelter, fundraising for victims of the Philippines hurricane and Japan tsunami — is a high priority for all of us. It carries on the tradition established by my parents.

John Mullen & Company is a member of Better Business Bureau and Hawaii Chamber of Commerce. The company is located at 677 Ala Moana Blvd., formerly known as the Gold Bond building.

 

Letter to New Clients

November 25, 2014

John Mullen & Company represents insurance companies, unbundled insured clients, selfinsureds, and captive companies across the entire spectrum of insurance claims. As the largest multi-line adjusting firm in the State of Hawaii, we perform complete investigation and adjustment of automobile, bodily injury, general liability, professional liability, property, business interruption, construction operations, vehicle appraisal, workers' compensation claims (both at the state and federal levels) marine, and temporary disability claims. We are also very pleased to announce and share some exciting updates. These are:

  • Celebrating 55 years in Hawaii this year.
  • New state of the art claim management system – JW Software. HIPAA
    Compliant. Web based. Hosting is SSAE16 SOC 1 Type 2. Was installed in
    July 2014.
  • Superior and Quality Service Results
  • 78 dedicated professionals. Our claims staff averages 17 years of experience.
  • We have the largest property staff in the State of Hawaii with adjusters on
    Maui, Kauai, the Big Island, and Oahu.
  • Our nurse unit, or Nurse Case Management Services (NCMS) is fully
    operational. This group was formed with the intent to provide telephonic
    nurse case management for our workers compensation and No Fault clients.
    It has proven itself to be a very effective cost containment option for our
    clients. There are two RNs on our staff.
  • Flexibility to client special handling requests.
  • Voted "2011 Best Places to Work" winner by Hawaii Business Magazine
  • Committed to you in providing excellence and value.

When it is time to make a choice, it is our sincere hope that you will consider our local kama'aina company for your business needs. It's an ongoing challenge today for a business to improve the bottom line and it gets tougher every year. This is where we can help you as part of our commitment to in providing excellence and value.

 

PRESS RELEASE

John Mullen & Company Celebrates 55 years of Doing Business in Hawaii

HONOLULU, HI 09/30/2014

John Mullen & Company, Inc. marks 55 years of doing business in the State of Hawaii on October 1, 2014. The company was started during the same year that Hawaii became a state. From his office at 677 Ala Moana Blvd, (formerly known as the Gold Bond building), Terry Mullen, President and CEO, said the following:

"I am very proud to announce that we celebrate a milestone this year– 55 years of doing business in the State of Hawaii. The founders of this company, my parents, John and Margaret Mullen, have left a legacy and contributed to the history of these islands – working with many businesses, many organizations and people over the years. I wish that they could be here today to join me in toasting our employees, the many people we have done business with, and the people of Hawaii who they loved. We love this state and its people, and look forward to our centennial celebration."

John Mullen and Company is based in Honolulu and provides claims adjusting services throughout Hawaii and the Pacific Basin. Some of the areas of claims handling include workers compensation, casualty/property, automobile, general liability, construction operations, telephonic nurse case management, vehicle appraisal, TDI, and marine.

"The company has an estimated 75 employees and it is because of our dedicated employees that we have been able to maintain a successful business for 55 years," Terry Mullen commented.

Contact:
Terry Mullen, President /CEO
John Mullen & Company
808-541-5599
Click here to download PDF version

 

Hawaii’s Premiere Adjusting Firm

John Mullen & Company has been doing business in Hawaii since 1959. Our family company has evolved into the preeminent Independent and Third Party Administration Company in the State of Hawaii. John Mullen & Company represents insurance companies, unbundled insurance clients, self-insureds, and captive companies across the entire spectrum of insurance claims.

As the largest multi-line adjusting and investigative firm in the State of Hawaii, we perform complete investigations and adjustments of automobile, bodily injury, general liability, professional liability, property – commercial and private, business interruption, construction operations, telephonic nurse case management, vehicle appraisal, workers’ compensation (both at the state and federal levels), marine, and temporary disability claims. Mullen personnel are active in the Hawaii Claims Association, Hawaii Claims Manager Association, the National Association of Independent Insurance Adjusters, we have access to claims adjusters in other jurisdictions to assist us in the event a Hawaii claimant relocates to the mainland or to a foreign country.

 

John Mullen & Company is honored by being selected as one of the “2011 Best Places to Work” in Hawaii from Hawaii Business Magazine

Honolulu, April 1, 2011—At the 2011 Best Places to Work Awards banquet at the new Waikiki Edition Hotel, John Mullen & Company was honored by selected as one of the Best Places to Work in Hawaii in the medium size business category.(50 to 249 employees). This event was put on by Hawaii Business Magazine with sponsorship by the UHA. For the medium size business category, only 17 companies of over 75 applying in Hawaii received this award for 2011.


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John Mullen & Company is honored by receiving the “2010 Community Service Award” from Hawaii Business Magazine

Honolulu, January 27, 2010—At the 2010 Hawaii Business Magazine SmallBiz Success Awards banquet at the Hawaii Prince Hotel, finalists in several categories were given awards for various achievements. This event was put on by Hawaii Business Magazine with sponsorship by the Bank of Hawaii and Oceanic Time Warner Cable.

The award categories were for Community Service, Exports, Family Business, Innovation, Lifetime Achievement, and for New Business. Over a 100 companies were nominated to the remarks of the managing editor and there were only 19 finalists. The judges for the Community Service category were Su Au Doyle, Executive Director of Aloha United Way and Lisa Maruyama, President and CEO of Hawaii Alliance of Nonprofit Organizations.

John Mullen & Company was honored by being named the winner for the category of Community Service for 2010. Terry Mullen, President and CEO, accepted the award . Lt. Governor James “Duke” Aiona was on stage to congratulate the winners as was , Steven Petranik, Editor of Hawaii Business.


Terry Mullen, CEO & President of John Mullen & Co., receiving Community Service Award

Link to article in Hawaii Business Magazine
Click here for pdf of the John Mullen magazine article

Governor's Proclamation for 50 years of service in Hawaii given to John Mullen and Company


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