PRESS RELEASE

John Mullen & Company Celebrates 55 years of Doing Business in Hawaii

HONOLULU, HI 09/30/2014

John Mullen & Company, Inc. marks 55 years of doing business in the State of Hawaii on October 1, 2014. The company was started during the same year that Hawaii became a state. From his office at 677 Ala Moana Blvd, (formerly known as the Gold Bond building), Terry Mullen, President and CEO, said the following:

"I am very proud to announce that we celebrate a milestone this year– 55 years of doing business in the State of Hawaii. The founders of this company, my parents, John and Margaret Mullen, have left a legacy and contributed to the history of these islands – working with many businesses, many organizations and people over the years. I wish that they could be here today to join me in toasting our employees, the many people we have done business with, and the people of Hawaii who they loved. We love this state and its people, and look forward to our centennial celebration."

John Mullen and Company is based in Honolulu and provides claims adjusting services throughout Hawaii and the Pacific Basin. Some of the areas of claims handling include workers compensation, casualty/property, automobile, general liability, construction operations, telephonic nurse case management, vehicle appraisal, TDI, and marine.

"The company has an estimated 75 employees and it is because of our dedicated employees that we have been able to maintain a successful business for 55 years," Terry Mullen commented.

Contact:
Terry Mullen, President /CEO
John Mullen & Company
808-541-5599
Click here to download PDF version

 

Hawaii’s Premiere Adjusting Firm

John Mullen & Company has been doing business in Hawaii since 1959. Our family company has evolved into the preeminent Independent and Third Party Administration Company in the State of Hawaii. John Mullen & Company represents insurance companies, unbundled insurance clients, self-insureds, and captive companies across the entire spectrum of insurance claims.

As the largest multi-line adjusting and investigative firm in the State of Hawaii, we perform complete investigations and adjustments of automobile, bodily injury, general liability, professional liability, property – commercial and private, business interruption, construction operations, telephonic nurse case management, vehicle appraisal, workers’ compensation (both at the state and federal levels), marine, and temporary disability claims. Mullen personnel are active in the Hawaii Claims Association, Hawaii Claims Manager Association, the National Association of Independent Insurance Adjusters, we have access to claims adjusters in other jurisdictions to assist us in the event a Hawaii claimant relocates to the mainland or to a foreign country.

 

Our New John Mullen & Company Claims System is Coming Soon!

Over the past year, our company has made significant capital and time investments in a state of the art web-based claim system. With our input, JW Software, our partner of 18 years, has designed the new system to enhance the standard version to provide you, our client a powerful multiline claim solution. Their claim product is called FileHandler.

Our target date for conversion is slated for June 1, 2014.

Our implementation team has been working diligently along with the JW staff to plan, train, and work with our employees on the upcoming change. JW Software Inc. has managed 200 implementations for Third Party Administrators, Insurance Carriers, Self Insured entities, municipalities, and risk pools.  We believe that the implementation of FileHandler will provide our clients a variety of benefits that directly result in increased productivity and more efficient claims processing.

For those clients who utilize local trust accounts for claim payments, we are converting over to MICR check printing which will give added flexibility and security.

This has been a major capital project for our company and we are convinced our new system will give us added flexibility to further improve our service to you. We are less than one month away from this exciting change. We are confident that our transition to FileHandler will be a smooth one and will serve to improve our service capabilities to all of our clients. Please feel free to call on me or any of our managers for more information. Thank you for your support of John Mullen & Company.  We sincerely appreciate the trust and partnership you have graced us with.

Aloha Pumehana
J. Terry Mullen
CEO & President
Click here to download PDF version

 

April 10, 2014

John Mullen & Company represents insurance companies, unbundled insured clients, self-insureds, and captive companies across the entire spectrum of insurance claims. As the largest multi-line adjusting firm in the State of Hawaii, we perform complete investigation and adjustment of automobile, bodily injury, general liability, professional liability, property, business interruption, construction operations, vehicle appraisal, workers' compensation claims (both at the state and federal levels) marine, and temporary disability claims.

We are also very pleased to announce and share some exciting updates. These are:

  • Celebrating 55 years in Hawaii this year..
  • Superior and Quality Service Results
  • 76 dedicated professionals. Our claims staff averages 17 years of experience.
  • We have the largest property staff in the State of Hawaii with adjusters on Maui, Kauai, the Big Island, Kauai, and Oahu.
  • Our nurse unit, or Nurse Case Management Services (NCMS) is fully operational. This group was formed with the intent to provide telephonic nurse case management for our workers compensation and No Fault clients. It has proven itself to be a cost containment option for our clients. There are two RNs on our staff.
  • Flexibility to client special handling requests.
  • Voted "2011 Best Places to Work" winner by Hawaii Business Magazine
  • Committed to you in providing excellence and value.
  • New state of the art claim management system – JW Software. Implementation is for June 2, 2014. HIIPA Compliant. Web based. Hosting is SSAE16 SOC 1 Type 2.

When it is time to make a choice, it is our sincere hope that you will consider our local kama'aina company for your business needs. It's an ongoing challenge today for a business to improve the bottom line and it gets tougher every year. This is where we can help you as part of our commitment to in providing excellence and value.

Click here to download PDF version

 

John Mullen & Company is honored by being selected as one of the “2011 Best Places to Work” in Hawaii from Hawaii Business Magazine

Honolulu, April 1, 2011—At the 2011 Best Places to Work Awards banquet at the new Waikiki Edition Hotel, John Mullen & Company was honored by selected as one of the Best Places to Work in Hawaii in the medium size business category.(50 to 249 employees). This event was put on by Hawaii Business Magazine with sponsorship by the UHA. For the medium size business category, only 17 companies of over 75 applying in Hawaii received this award for 2011.


Click here to download PDF version

John Mullen & Company is honored by receiving the “2010 Community Service Award” from Hawaii Business Magazine

Honolulu, January 27, 2010—At the 2010 Hawaii Business Magazine SmallBiz Success Awards banquet at the Hawaii Prince Hotel, finalists in several categories were given awards for various achievements. This event was put on by Hawaii Business Magazine with sponsorship by the Bank of Hawaii and Oceanic Time Warner Cable.

The award categories were for Community Service, Exports, Family Business, Innovation, Lifetime Achievement, and for New Business. Over a 100 companies were nominated to the remarks of the managing editor and there were only 19 finalists. The judges for the Community Service category were Su Au Doyle, Executive Director of Aloha United Way and Lisa Maruyama, President and CEO of Hawaii Alliance of Nonprofit Organizations.

John Mullen & Company was honored by being named the winner for the category of Community Service for 2010. Terry Mullen, President and CEO, accepted the award . Lt. Governor James “Duke” Aiona was on stage to congratulate the winners as was , Steven Petranik, Editor of Hawaii Business.


Terry Mullen, CEO & President of John Mullen & Co., receiving Community Service Award

Link to article in Hawaii Business Magazine
Click here for pdf of the John Mullen magazine article

Governor's Proclamation for 50 years of service in Hawaii given to John Mullen and Company


Click here to download PDF version